How to Unblock Airtel Wallet? Let’s Find Out!


Mobile Wallets or Digital Wallets are the new faces of the cashless economy. They are quick, easy to use, and can be used for almost every online transaction. The Airtel Payments Bank also offers a mobile wallet called Airtel Wallet. If you already have this wallet activated, we suggest you start using it today to earn some amazing cashbacks and discount offers.

And if your Airtel Wallet is blocked or dormant for any reason, don’t worry, we have got you covered!

Why is your Airtel Wallet blocked?

There could be several reasons behind your wallet getting blocked. Some of the common ones include violation of the terms and conditions of the Airtel Wallet service or insufficient documentation. Inactivity for many years can also be one of the reasons for your account getting blocked or dormant.

Steps to unblock Airtel Wallet

Follow these steps to unblock your Airtel Wallet:

Pending KYC formalities

Check for any pending KYC (know your customer) verification. Ensure that all the required KYC documents are in place and up to date.

Connect with the customer care

If you have already completed the KYC verification, you can contact Airtel customer care by dialing 121 from your Airtel number. Once connected, explain your issue to the customer care executive and provide your Airtel Wallet details like your registered mobile number and wallet ID. The executive may ask for additional details or documents to verify your identity. Provide the requested information promptly. Once your details are verified, the executive will unblock your Airtel Wallet.

Mail to the Customer care

In case you are unable to reach customer care via call, drop a mail to [email protected]. Mention your account number in the subject line and explain your issue in detail. Attach a copy of your Aadhaar card to speed up the process.

Airtel Banking point

There are several Airtel Banking stores all across the country. You can use Airtel’s official website to locate the nearest one to you and visit to resolve your Airtel wallet-related issues.

Remember you can only activate your Airtel wallet if your Airtel Payment bank account is open. Now to those who are still new to the idea of a digital wallet, let us tell you more about Airtel Wallet.

What is Airtel Wallet?

Airtel Wallet is a digital wallet service offered by Airtel Payments Bank. It allows users to store money digitally, enabling them to make payments, recharge their mobile phones, pay bills, and more. Airtel Wallet users can add money to their wallet using their bank account or credit/debit card and use the balance for various transactions like utility bill payments, recharge, scan and pay transactions, and others.

The wallet is linked to the user’s mobile number, and they can access the service through the Airtel Thanks app or the Airtel Payments Bank website. Every transaction that takes place using Airtel Wallet is extremely quick and instant. While UPI transactions require users to put in a UPI pin, wallet transactions don’t require users to put in any pin. Therefore, it is advised to maintain a balance that is required for everyday needs.

Since the wallet can be used for a range of services, including mobile and DTH recharges, utility bill payments, online shopping, and more, it’s important to look into the offers related to the wallet. The Airtel Thanks app runs a lot of cashback and discount offers for every transaction made using the wallet. You can download the Airtel Thanks app to use the wallet, manage it, and even check your Airtel account’s balance regularly.

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